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Ortia moves up global service rankings Today's News

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OR Tambo International Airport has climbed five places to 24th in ranking of the global Airport Service Quality (ASQ) in the category for airports with 15 to 25 million passengers. This comes on the back of an intensified service drive by airport management and staff. Scores are based on independent passenger surveys administered by Airports Council International.
“This improvement is a significant achievement over a relatively short time,” said Bongiwe Pityi, gm of Ortia. “No organisation can run successfully without collaboration from strategic partners. In any airport, only a small fraction of the people working there are actually employed by the airport company. This means that the passenger experience depends on all of us being aligned and striving to put the traveller first in everything we do,” said Pityi. 

An ASQ score is determined by factors that enhance the passenger’s experience. Areas that achieved significant improvement at Ortia were overall satisfaction, waiting time at passport/ID inspection, and restaurant/eating facilities.
Speed of baggage delivery, courtesy and helpfulness of airport and airline check-in staff, cleanliness of the terminals, and a feeling of being safe and secure also saw improvement.

Gauteng MEC for Transport, Ismail Vadi added: “I cannot overemphasise the strategic national importance of airports as sovereign assets and as enablers of economic activity. Airports are major contributors of direct and indirect employment and business opportunities. Airports continue to drive country economies and connect people all over the world.”

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